Shipping & Returns

S H I P P I N G

Buyer assumes all responsibility for shipping costs + fees. Please be sure to triple check your address, LYW Candles is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", LYW Candles is not responsible for any shipping charges or fees. LYW Candles currently only ships within the United States. No International orders can be accepted. Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. 

 

P A Y M E N T

Currently, we accept all major credit cards + PayPal! We do not accept payment after shipment, mailed checks or cash. 

 

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Unfortunately, due to the handmade nature of our candles, we are not able to offer refund or exchanges. Please email hello.lywcandles@gmail.com if you have any problems with your order. If a return is accepted: All shipping and handling charges are the responsibility of the customer. 

 

D A M A G E S

Your order is carefully packaged with handling + transit in mind! While we do take care when packaging your order, damages  happen. If your order arrives in an unusable state, please contact me at hello.lywcandles@gmail.com with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product.